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- This casino is an absolute joke. Related: Rich Casino - Quick to take, slow to pay. I deposited $10 to start with to see how rich casino was. I beat the required wagering. I won their Friday's the 13th race and won over $1000. I tried to withdrawal some of that money to Bitcoin. Non of the withdrawals went through.
- However, you should know that plenty of other freebies await, should you continue playing at the casino and opt-in for races, tournaments, daily, weekly and monthly promos. A 6-tier VIP Club is available, too. Rich Casino Banking Options. To make deposits and withdrawals at Rich Casino, you get to use some of the most popular methods in the world.
Ruling
Resolved - This player has become non- responsive and we assume that they've received their funds from Rich Casino.
Read our Rich Casino Review.
Player's Complaint
I played slots on Rich Casino and won $1,100. I was told I have to play through any bonuses I was given to reach the clearing amounts, which I did. I verified that the funds were clear and were in my account and was able to withdraw them. I asked support a few times (please see attached) if there are any limitations on my withdrawal and was told no that after I verified my account (which I did) the funds would be mine to withdraw. So, they verbally told me more than one time that I was able to withdraw the full $1,100 with no limitations.
I am still waiting for my funds to be deposited. I have contacted support several times and seems like I have to chase them down and when I ask a question sometimes all I get back as an answer is 'sure'
Now, today some rude person, with their support chat, tells me that they will only give me a limited amount of my money an the rest will be voided. This is the OPPOSITE of what I was told earlier. Why are they saying one thing one day and then when I try to withdraw money they tell me something else?
This seems like a scam if you play and win money but then are blocked from withdrawing the full amount.
8 Responses
Hi bentbrandon - welcome back!
Before going any further I have to make clear that you are responsible for ensuring that you know all terms and conditions associated with any bonus you claim BEFORE you play. In this instance asking Live Chat AFTER completing the wagering requirements for a bonus whether there are any withdrawal restrictions would not be considered to over-rule the terms you agreed to at the point you received the bonus.
If this occurred before you commenced play that's a different story.
We are also waiting on a response to your other complaint as well.
Thanks,
![Rich casino withdrawals Rich casino withdrawals](https://www.askgamblers.com/uploads/original/complaint_documentaryevidence/d1/5e/dd/37ecc5d71e707a90a89b2e89ca0921a3a8/8899fc25-0d9e-410a-8a72-09a770ddaf3c.png)
ThePOGG
Hi bentbrandon,
I need you to confirm whether this conversation took place before or after your play?
Thanks,
ThePOGG
Yes, they had told me that before I commenced playing. I wanted to ensure I knew their terms so had asked 3 times actually and each time they told me once I cleared the restricted play amount I would then be able to withdraw the full amount won. I asked them to confirm this again a couple of times and each time they told me that yes, the full amount is withdrawable after i play through the restricted amount on the bonus.
Recently, I tried to withdraw my funds and I was told i need to deposit a min of $25. Then I was told I need play a min of $1400 in order to withdraw. They automatically put the $25 I deposited in a bonus, which I never requested. After much arguing they finally removed my deposit from the bonus and I tried to withdraw again.
This time they told me I had to fill out a voucher to withdraw funds. They also asked me again for the same ID I already sent them with the voucher. I then filled out this so called voucher and then I look today and my funds have been reversed back to my account.
I believe this is another stall tactic to then say i need to deposit another min $25 as it has to be within 5 days they say of my request to withdraw.
I have tried to contact them at [email protected] regarding this but they ignore my emails.
Here is some additional recent information: Rich Casino has stated today that I was told by chat support that I am limited to only $200 for a withdrawal and the remainder would be voided. As, I have supplied the chat records you can clearly see that this in fact is not correct. I assured that I would be able to withdraw whatever I won, as long as I played through the bonus restriction, which they confirmed I had done so before I even finished my play.
I have also tried to withdraw monies and they have cancelled the request at least 3 times. The first time they said that i could not use a bank wire transfer because the minimum withdraw was not met, even though they in fact are the ones that told me to use a money wire transfer!
After asking them several times they told me to use ecopayz. I then made a withdrawal using ecopayz and they also cancelled that. They then said they cancelled because they didnt have my ecopayz account number BUT to even withdraw funds through ecopayz on Rich Casino you have to input your ecopayz account number so them saying they dont have my account number is impossible. I then emailed the account number 3 different times and requested an update but they have ignored my emails.
Hi bentbrandon,
I've managed to get a response from the operator regarding this issue. They inform me that you were cashed out in full ($1100) on the 17th. Can you confirm this?
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Thanks,
ThePOGG
Hi bentbrandon,
Can you confirm receipt of your funds?
Thanks,
ThePOGG
Hi bentbrandon,
If we haven't heard from you by Friday the 23rd of June we'll assume you've received your funds and I'll close this complaint.
Thanks,
ThePOGG
Leave a Reply
You must be logged in to post a comment.
Ruling
Rich Casino Withdrawal
Resolved - This player has become non- responsive and we assume that they've received their funds from Rich Casino.
Read our Rich Casino Review.
Player's Complaint
I played slots on Rich Casino and won $1,100. I was told I have to play through any bonuses I was given to reach the clearing amounts, which I did. I verified that the funds were clear and were in my account and was able to withdraw them. I asked support a few times (please see attached) if there are any limitations on my withdrawal and was told no that after I verified my account (which I did) the funds would be mine to withdraw. So, they verbally told me more than one time that I was able to withdraw the full $1,100 with no limitations.
I am still waiting for my funds to be deposited. I have contacted support several times and seems like I have to chase them down and when I ask a question sometimes all I get back as an answer is 'sure'
Now, today some rude person, with their support chat, tells me that they will only give me a limited amount of my money an the rest will be voided. This is the OPPOSITE of what I was told earlier. Why are they saying one thing one day and then when I try to withdraw money they tell me something else?
This seems like a scam if you play and win money but then are blocked from withdrawing the full amount. King of the jungle games.
8 Responses
Hi bentbrandon - welcome back!
Before going any further I have to make clear that you are responsible for ensuring that you know all terms and conditions associated with any bonus you claim BEFORE you play. In this instance asking Live Chat AFTER completing the wagering requirements for a bonus whether there are any withdrawal restrictions would not be considered to over-rule the terms you agreed to at the point you received the bonus.
If this occurred before you commenced play that's a different story.
We are also waiting on a response to your other complaint as well.
Thanks,
ThePOGG
Rich Casino Withdrawals
Hi bentbrandon,
I need you to confirm whether this conversation took place before or after your play?
Treasure mile bonus codes 2017. Thanks,
ThePOGG
Yes, they had told me that before I commenced playing. I wanted to ensure I knew their terms so had asked 3 times actually and each time they told me once I cleared the restricted play amount I would then be able to withdraw the full amount won. I asked them to confirm this again a couple of times and each time they told me that yes, the full amount is withdrawable after i play through the restricted amount on the bonus.
Recently, I tried to withdraw my funds and I was told i need to deposit a min of $25. Then I was told I need play a min of $1400 in order to withdraw. They automatically put the $25 I deposited in a bonus, which I never requested. After much arguing they finally removed my deposit from the bonus and I tried to withdraw again.
This time they told me I had to fill out a voucher to withdraw funds. They also asked me again for the same ID I already sent them with the voucher. I then filled out this so called voucher and then I look today and my funds have been reversed back to my account.
I believe this is another stall tactic to then say i need to deposit another min $25 as it has to be within 5 days they say of my request to withdraw.
I have tried to contact them at [email protected] regarding this but they ignore my emails.
Here is some additional recent information: Rich Casino has stated today that I was told by chat support that I am limited to only $200 for a withdrawal and the remainder would be voided. As, I have supplied the chat records you can clearly see that this in fact is not correct. I assured that I would be able to withdraw whatever I won, as long as I played through the bonus restriction, which they confirmed I had done so before I even finished my play.
I have also tried to withdraw monies and they have cancelled the request at least 3 times. The first time they said that i could not use a bank wire transfer because the minimum withdraw was not met, even though they in fact are the ones that told me to use a money wire transfer!
After asking them several times they told me to use ecopayz. I then made a withdrawal using ecopayz and they also cancelled that. They then said they cancelled because they didnt have my ecopayz account number BUT to even withdraw funds through ecopayz on Rich Casino you have to input your ecopayz account number so them saying they dont have my account number is impossible. I then emailed the account number 3 different times and requested an update but they have ignored my emails.
Hi bentbrandon,
I've managed to get a response from the operator regarding this issue. They inform me that you were cashed out in full ($1100) on the 17th. Can you confirm this?
Thanks,
ThePOGG
Hi bentbrandon,
No Max Withdrawal Casino
Can you confirm receipt of your funds?
Thanks,
Easy Withdrawal Casinos
ThePOGG
Atm Casino Withdrawal
Hi bentbrandon,
If we haven't heard from you by Friday the 23rd of June we'll assume you've received your funds and I'll close this complaint.
Thanks,
ThePOGG
Leave a Reply
You must be logged in to post a comment.